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Terms & Conditions

Returns and Exchanges

Gorgi is commited to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please email orders@gorgi.co.nz in the first instance so we can consider the best options for you.

Gorgi products may be returned in their original condition within 14 days of receipt and we will offer an exchange or refund your purchase price using the original payment method. Should the item be faulty, we will also refund the postage cost. 

We may not be able to offer a refund on items that have been made to custom specifications, due to their bespoke nature, but we'll do our best to put it right.

 

Payment Policy

Gorgi is a New Zealand owned and registered business operating under a parent company, Living Coastal Ltd. All statements received by customers will reflect the business name of Gorgi.

 

Fabric Swatch Service

We send fabric swatches at no cost to Gorgi customers in Australia and NZ - please email orders@gorgi.co.nz for other destinations. Your fabric swatch order will not be accepted if credit card details have been entered (nil value). Therefore once you have selected fabric swatches, at the checkout page, please choose 'Cheque' as your payment option and 'Fabric Swatch Freight Free Delivery' as your delivery option. This will enable our system to register and process your fabric swatch order at no charge.


Currency

All prices are in New Zealand Dollars (NZD) and your credit card will be billed in New Zealand Dollars. Your credit card provider will convert the amount into your local currency at the current rate plus any applicable fees and charges.


Privacy Policy

Gorgi is committed to protecting your privacy. We will not sell any information that identifies you personally to any other company or third party organisation.

When you register, place an order, or request information with Gorgi you will be asked to submit personal details including name, mailing address, and phone number. With your permission we also collect your email address to keep you up-to-date with offers and promotions, and in confirming your order. When ordering we will also require your credit card information. This will only be used to charge your account for goods purchased.

Should you encounter any difficulties, simply email orders@gorgi.co.nz and we will attend to your query.

 

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